Support
Send setup, incident, billing, and integration requests to the configured support intake. Email and GitHub fallbacks stay available for pilots.
Configurable support intake
The form posts to SUPPORT_WEBHOOK_URL and signs deliveries when SUPPORT_WEBHOOK_SECRET is set. If the backend is not configured, use email or GitHub below.
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Pilot help
Frequently asked questions
How do I integrate Aurels with my agent?v
Install the SDK or one of the packaged plugins, set an operator API key, and call Aurels before each protected action.
What happens when semantic analysis is unavailable?v
Workspace settings control the fail mode: allow, flag, or block. Production pilots should use flag or block.
Can I customize verification rules?v
Yes. Settings controls payment policy, velocity, recipients, categories, webhooks, audit retention, and action-security rules.
How are API keys secured?v
API keys are hashed server-side with optional peppering, stored without plaintext, and can be revoked from the dashboard.
What data is sent for semantic analysis?v
Aurels sends the transaction fields and bounded agent context needed for intent analysis, not payment credentials.